Legal

Client Rights & Responsibilities

What you can expect from us, and what we ask of you during treatment.

Effective date: November 6, 2026

Your Rights

To be treated with dignity, respect, and consideration at all times.
To receive services free from discrimination, abuse, neglect, and exploitation.
To have your information kept confidential as required by HIPAA and 42 CFR Part 2.
To take part in creating your treatment plan and to review it with your clinician.
To be told about your diagnosis, recommended level of care, and treatment options in language you understand.
To know the cost of services before they begin and to receive a Good Faith Estimate if you are uninsured or self-pay.
To refuse or stop treatment, and to be told about possible consequences, including any court or DMV requirements.
To see your records and request copies as allowed by law.
To request a different clinician when one is available.
To interpreter services and reasonable accommodations at no cost to you.
To voice a complaint or grievance without fear of retaliation.
To know the names and credentials of the staff providing your care.

Your Responsibilities

Provide accurate and complete information about your health, history, and insurance.
Arrive on time and give at least [24 hours] notice to cancel or reschedule.
Take an active part in your treatment plan and let us know if something is not working.
Respect the privacy of other clients, especially in group sessions. What is shared in group stays in group.
Do not attend sessions under the influence of alcohol or non-prescribed drugs.
Treat staff and other clients with respect. Threats, violence, and weapons are not allowed on our premises.
Pay fees, copays, and balances as agreed.
Tell us about changes to your contact information, insurance, or court requirements.

Grievance Process

If you have a concern, we encourage you to talk first with your clinician. If it is not resolved, you may submit a written or verbal grievance to our Clinical Director at [phone] or [email]. We will acknowledge your grievance within [5 business days] and provide a written response within [15 business days].

You may also contact the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Use Services, Disability Rights North Carolina, or the licensing board for your clinician. Filing a grievance will never affect your care.